In our keenness for your satisfaction, damaged products will be returned or compensated with credit in the wallet including shipping. For your safety, cosmetics, perfumes, or care products, or products that have been used or opened for your safety, cannot be returned.
Q: Are there any fees for the return?
A: When returning a sound and undamaged product; that is, in its original condition, the return fee is borne by the customer and amounts to 28 riyals, which will be deducted from the value of the returned product.
And when returning a damaged product, Rawad Al-Jamal store will bear all the costs.
Q: How can I return the damaged product?
A: Our customer service team will be happy to assist you by sending a ticket on the order or via WhatsApp / +966506800807, provided that the returned product is in its original condition, with its original packaging, and has not been used, opened, or had its packaging altered.
Q: Can I return a damaged product purchased during Rawad Al-Jamal store offers?
A: If you receive a damaged product purchased during Rawad Al-Jamal store offers, the customer will be compensated with a new product shipment, or with credit added to the wallet equal to the product value. The product value cannot be refunded to the bank account.
Q: How long is the period allowed for returning a damaged product?
A: You can return the damaged product within 7 days of purchase.
Q: How long does the return process for the damaged product take?
A: At Rawad Al-Jamal store, we work hard to satisfy you. The return process may take up to 10 working days.
Q: In the return process, how can I recover the amount I paid?
A: The amount will be refunded after the damaged product reaches us and its condition is verified. Then, the refund will be processed according to the payment method used.
If the payment was by credit card or cash on delivery, the amount will be refunded to the wallet.
